Frequent Asked Questions
Having an issue? Please check out our answers to some of our most frequently asked questions.
You can not make purchase via our web store without providing us with your personal details. However, you can still search for our products on web page and contact our sales office by phone or e-mail directly.
You receive an invoice at delivery of the ordered goods.
If you didn’t receive a confirmation email, it may have been filtered to your junk or spam folder if you have one, so we recommend that you check there. You can also try our easy-to-use purchase lookup page ‘MY ORDERS’ to retrieve order information for any purchases you’ve made through shoptherecorder.ca
Our product experts are available by phone and email Monday to Friday from 9am to 5pm. All emails sent outside these hours are handled the following morning with the highest of priorities.
Prices on the website are valid for orders placed online only. Not valid by phone, email, fax or in store. Prices are F.O.B. our warehouse and are subject to change without notice. Prices do not include applicable taxes and shipping costs. We do our best to offer you the best pricing. On occasion, it’s possible that pricing errors occur. We will do our best to honour our advertised prices and make the situation right, however, in certain cases where this is not possible we reserve the right to cancel your order.
If you have ordered a product that happens to be out of stock you will be contacted with an estimate on how long it will take us to get that product ordered and delivered to us from the manufacturer.
If your order contains special order items, you will be contacted with the availability estimates for those items. It’s important to note that standard order processing and transit times are not included in this estimate.
To ensure you receive these emails as well as other order communications, please add our address to your email safe senders list, address book or contact list. If for some reason you don’t receive an email confirmation after placing your order, or you have not been contacted when you’re expecting, please contact us at firstname.lastname@example.org and we will sort it out!